Chinese Manufacturers Adopting CRM for Optimal Services
Xi’an City Benchmarking CHINAnUSA.com

Fremont, California, June 19, 2001 - Subsequent to the successful alliance, bridging the trade community between the US and Xi’an City, China, Feng Xun, mayor of Xi’an city along with major municipal officials met with CHINAnUSA.com to resume discussions on further cooperation.

“Thanks to the company’s aggressive e-commerce and marketing solutions, our city’s interactions in tourism and business with overseas are on the rise, “according to the mayor. Xi’an city government is now looking into benchmarking CHINAnUSA.com in customer relationship management (CRM).

The new partnership evolves from CHINAnUSA.com’s contributing services to Xi’an city government and its local manufacturers, which culminate the best of breed online and offline customer relationship management. The city government urges the local business to benchmark CHINAnUSA.com in this area in order to provide valued services to US buyers.

The mayor expressed that as manufacturers are gaining ground in the export / import business, good customer relationship management (CRM) will become crucial in retaining a long-term business relationship. The delegation is confident that the high-quality customer care and a scalable CRM tool demonstrated by CHINAnUSA.com will help their local businesses achieve this goal.

The technology-driven company excels CRM to new heights through combined strengths: a powerful CRM system interface, Trade Management Platform, and customer care with a human touch. Earlier this year, CHINAnUSA.com celebrated the birth of Trade Management Platform, an adaptable and intelligent online tool that enables escalated profits by providing optimal customer retention and management service. Through automated data transaction, sales and marketing executives are able to better understand customers and thus provide them with personalized services. Real-time information transfer further enhances the timely fulfillment of services. Unlike some companies which limit e-business to merely web-based services, CHINAnUSA.com sees beyond technology and retains a more balance sense of the term “e-business”. The company’s most distinctive service value features their offline customer care, offering person-to-person assistance and support.

The mayor expressed that CRM will be the next most important priority in hopes to open more long term cooperation and seamless trades with overseas businesses. Both Xi’an city and CHINAnUSA.com are looking forward to the new proposition.

About Trade Management Platform

The Trade Management Platform is small-to-medium businesses’ best alternative of CRM platforms of those developed by companies like Oracle and SAP. Being free from costly implementation and/or annual maintenance fee, smaller companies can keep their customers happy by managing sales leads, orders, delivery, and other aspects.

About CHINAnUSA.com

CHINAnUSA.com was founded in June 1999 under AskE Media, Inc. Headquartered in Fremont, California, the heart of Silicon Valley. CHINAnUSA.com facilitates an "evolving" international trade community by integrating online and offline services and solutions. CHINAnUSA.com's business model focuses on "connecting the supply and demand between China and USA". By providing a complete trading solution to the cross-border trade community between China and USA, we are simplifying the trading complexities. We strongly encourage partnership of all buyers and sellers working jointly to achieve significant reductions in the burdens and costs associated with inefficient trading practice. Information on CHINAnUSA.com and its services can be obtained at www.CHINAnUSA.com.